FAQ

Is woodzap.com website safe & secure?

Yes we are safe and secure. We use the latest security measures to protect your details right from the landing page. 256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure.

All pages on woodzap.com, including our checkout and payment pages are secured. Secured webpages begin with “https://” and depending on the web browser you’re using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

 

Do you accept multi currency payments?

Yes we do. We accept the following currencies:

  • Australian Dollar
  • Canadian Dollar
  • Euro
  • Malaysia Ringgit
  • Philippine Peso
  • Singapore Dollar
  • Thai Baht
  • UK Pound
  • US Dollar

 

What payment options do you offer?

Online Banking

Maybank2u, CIMB Clicks, Public Bank, HongLeong, RHB, Affin, Alliance, UOB and many more.

We use iPay88 as our payment gateway provider to enable you to pay through your choice of online banking provided by your local (Malaysia) bank. iPay88 automatically protects all your payment-enabled transactions with 256-bit SSL encryption to ensure your transactions are always safe. It also offers buyer protection in case of a dispute.

iPay88 Online Banking is for customers who have Malaysian bank account with online banking facilities only. For international customers making payment using your Credit/Debit card or PayPal, use the PayPal option stated below.

 

Debit/Credit Card & PayPal

We use PayPal to accept debit and credit card transactions for payments. PayPal offers buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using PayPal to complete your debit or credit card transactions safely without any risks.

***Please note that you don’t need to have a PayPal account to make payment via debit or credit card.

You can also opt to pay directly via your PayPal account. See diagram below for details.

 

How long do you take to ship my order?

Orders are generally shipped within 1-2 business days. We offer Standard Shipping service to worldwide which takes 7-10 business days to be delivered. International delivery time varies and may likely take up to 15 to 25 business days. We will provide you the shipment tracking number once the item is shipped. If you have any query about the status of your shipment, please get in touch with us.

 

How do I track my order?

We will email you the shipment tracking number of your order after the payment is completed. Shipping details could take a day or two to be reflected on the delivery service provider’s website.

 

What to do if I have not received my order?

Once your order has been sent, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, please check the following before getting in touch?

  • Input the tracking number to view the up-to-date tracking details.
  • Check if we have the correct delivery address for your order and your contact details are up-to-date.
  • Check to see if you have a delivery card from the carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery.
  • Check with your neighbors to see if they have accepted the parcel on your behalf.

If you still cannot locate your order we ask you to please allow 3 to 4 weeks from dispatch before reporting an item as missing.

If your order has not arrived after this time, and you are certain that it isn’t with a neighbour or another member of your household, please contact us at customerservice@woodzap.com and we will investigate further and arrange a replacement item to be sent.

 

Bulk Order

If you’re interested in bulk order or being our dealer/distributor, WoodZap provides discounted prices to fit your needs. Feel free to email us at admin@woodzap.com to find out more.

 

Do you provide engraving service on the watch case back?

No. The reason we do not offer engraving service is it would void our return policy. We advise that once you receive the watch, you should use it for a day or two before you decide to do engraving. In case there are any defects, you can send it back to us and we will replace it with a new watch at no cost to you.

 

More Questions?

Feel free to get in touch with us via our Contact Us page and we’ll get back to you as soon as we can.